I have a Dynamics GP customer that uses my AP Payment and Apply Import. It has been working fine for over two months, but suddenly this week when the customer noticed a problem.
The PM Manual Payment transactions would import without error, but the transactions didn't have any distributions. When they viewed the transaction distributions in GP, the distribution scrolling window was completely blank.
The manual payments are not receiving distributions as part of the eConnect import--the import is letting the cash and payables values default, so it isn't a bug in the import.
The GP partner said that the only event they can think of was that the company database was restored recently. That alone shouldn't cause any issues, so I couldn't of think how that might relate to the issue, but it's a potential clue.
We reviewed the default GL accounts for the vendor, checkbook, and company, and default accounts were present in GP. The partner also checked the eConnect event log, but there were not errors or clues related to the missing distributions.
As a test, the partner entered a manual payment into Dynamics GP to mimic the imported transaction for the same vendor and checkbook, and that transaction was fine. The distributions defaulted properly.
They then tested the import on another company. The imported payments were fine--they had distributions.
We then turned off the eConnect service and ran the import. This forces an error to occur and has the import display the resulting error message, which includes the full XML document that was sent to eConnect.
The XML looked just fine, and was identical to the values I got when I tested successfully on my TWO / Fabrikam environment.