Wednesday, September 24, 2014

Oddity in GP 2013 Home Page

I thought I would post this out in to the blogosphere to see if anyone has been experiencing this issue, and possibly crowdsource the cause.  As I understand from Microsoft, the issue has been reported but they have been unable to reproduce the issue.  So here it is...

1.  Log in to GP
2.  Click Customize this Page on the Home Page
3.  Make changes, for example unmark or mark additional sections
4.  Save changes
5.  Changes appear

Then, at some point in the future, the user logs back in (it may be 3 times from now, or 20) and the Home Page modifications they have made are gone.  And if they try to make the changes again, the system does not save or apply them (despite the lack of an error message).  The only option at this point is to reset the user's home page role (thereby clearing the customizations and resetting the home page to the defaults for their role).  And then it functions correctly for a while once again.

There is a suspicion that it is related to a third party product, but since it doesn't recur predictably and it is not practical to disable all third party products for an indefinite period of time, there is no easy way to confirm this.  In this client's case, they have the following third parties/other products installed...
  • Binary Stream- Property Management
  • Mekorma- MICR
  • Kwiktag- GP Add In
  • Field Service
  • Support Debugger Tool
Anyone else out there have this issue? If so, what third parties/other products do you have installed?

Christina Phillips is a Microsoft Certified Trainer and Dynamics GP Certified Professional. She is a senior managing consultant with BKD Technologies, providing training, support, and project management services to new and existing Microsoft Dynamics customers. This blog represents her views only, not those of her employer.

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6 comments:

  1. Julie G.September 25, 2014 at 10:28 AM

    Christina,

    I have experienced this as well with GP2013 and GP2013R2, both are on Server2012/SQL2012. The only extra in the installations is the Support Debugger. It's had me scratching my head! The workaround gets us where we need to be, but hoping no future changes are going to trigger the issue again. I hope someone has an answer.

    Julie Gethmann

    ReplyDelete
  2. Paul JohnsonSeptember 25, 2014 at 11:32 AM

    I have seen this as well. I was able to fix using a script to set the visible sections.

    Insert into sy08100 (USERID, SectionID, DICTID, COLNUMBR, SEQNUMBR, Visible, MetricSequence, Selected, Mode)
    values ('sa','4', '0', '1 or 2', '3', '1', '0', '0', '0').

    It may be the support debugging tool causing this.

    ReplyDelete
  3. Christina PhillipsSeptember 25, 2014 at 3:06 PM

    So do you think we need to tag David Musgrave on this, so he can save us all? :)

    ReplyDelete
  4. sherleneMay 26, 2016 at 7:39 AM

    still encountering this issue in GP2015R2...

    ReplyDelete
  5. sherleneMay 26, 2016 at 7:40 AM

    Hi, we are still encountering this issue in GP2015 R2. Client also has Support Debugger, plus BSSI MEM, Mekorma, and many other 3rd party products.

    ReplyDelete
  6. Steve EndowMay 26, 2016 at 4:19 PM

    This issue was mentioned at GPUG Amplify 2016 during a session by Amber Bell. She was showing how you can customize the GP Home Page, and someone in the audience noted that they have seen the changes disappear. Amber said that she has also seen the issue.

    ReplyDelete