I am sure I have written about this at least once before, but today, in the last two hours, I had TWO conversations regarding Dynamics GP customers that are not happy with Dynamics GP and are not terribly pleased with the service their Dynamics GP partner is providing them.
The sad thing is that the customers contacted me before they contacted their GP partner!
Customers: If you are not happy with GP, or if you are not happy with your Dynamics GP partner, the first step is to give them a call and let them know! If you aren't satisfied with the service you get in response, by all means, shop for a new partner. If another partner or two can't get GP to meet your needs, by all means, shop for a new ERP system.
But please don't just call someone up and tell them that you aren't happy with GP or your partner before you give your partner a chance.
Yes, partners should be checking in on their existing customers to maintain communication and make sure the customer is happy, but this rarely happens--we are all busy and often just don't give existing customers as much attention as we should. I'm certainly guilty of that myself.
But it's very costly to switch partners, and it's incredibly expensive to switch ERP systems, so customers, it is in your best interest to try and work with your existing partner to address any concerns you may have regarding Dynamics GP.
If your partner can't provide the level of service you are seeking, then at least you have tried that option and you can move on to the more costly options next.
Steve Endow is a Dynamics GP Certified Trainer and Dynamics
GP Certified IT Professional in Los Angeles. He is also the owner of
Precipio Services, which provides Dynamics GP integrations, customizations, and
automation solutions.
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